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  • 21 Sep 2017 9:18 AM | Anonymous
    Hurricane Irma Yard Debris Collection Update

    Did you know, the amount of yard debris left by Hurricane Irma is more than the City of Orlando would normally collect over 4.5 years? Since the hurricane, our crews have been working seven days a week to pick up this debris.   

    Here's what you can expect during the cleanup process: 

    Bags and Bundles
    Bags and small bundles (using duct tape or twine) will be picked up sooner than large piles that require a claw truck. On your regular yard waste collection day, bagged and bundled items will be collected. Because of the volume, we might not get to your street on your scheduled day, but will do our best to pick up the following week.

    Large Items
    Our crews that collect larger items like downed trees, limbs, and branches are working 12-hour shifts, seven days a week, but have a limited capacity to pick up large quantities. To supplement efforts, the city utilizes debris contractors to assist after storms. However, because of the impact of Hurricanes Irma and Harvey, contractors are in short supply as they respond across Florida and Texas. Our contractors are responding as quickly as they can to assist with our cleanup efforts. 

    Here’s how you can help: 

    1. Bag and bundle as much of your vegetative debris as possible. If you can, help your neighbors, who might need assistance, bag and bundle their debris. 
    2. You can immediately drop off yard debris at one of 11 sites throughout Orange County from 7 a.m. - 7 p.m. daily. 
    3. Remember to place all large debris on the curb. Do not place debris in the roadway, on sidewalks or near fire hydrants.   
    4. If you have larger items such as appliances or furniture that were damaged in the storm, please call 407.246.2314 (Monday-Friday,  8 a.m.- 5 p.m.) to schedule a large-item pickup.  

    We appreciate your partnership and your patience as we continue to clean up our City Beautiful. 

  • 19 Sep 2017 4:10 PM | Anonymous

    Neighborhood Relations Supervisor Cindy Light, City of Orlando Office of Communications & Neighborhood Relations

    What’s That Smell? Why Am I Being Asked to Conserve Water?

    You might have noticed some bad smells throughout Central Florida following Hurricane Irma. There are multiple reasons for bad smells after a storm:

    • Muck and sediments disturbed by rising waters
    • Groundwater contains sulfur which smells like rotten eggs. High water tables make this smell more prevalent.
    • Rotting trees and vegetation
    • Dead fish and animals
    • Sewer overflows resulting from lift stations losing power and excessive stormwater entering and overloading sewer lines

    NOTE: A sewer overflow does NOT smell like rotten eggs.

    If you are noticing bad smells, do not call 9-1-1. Try to safely view the surrounding area in which you believe a smell may be coming from. 

    If you see water pouring out from a structure or coming from a manhole, it might be a sanitary sewer overflow.

    Please call our Water Reclamation Division at 407.246.2213 if you witness a sanitary sewer overflow taking place.

    To limit sewer overflows, we are asking you to continue conserving your water use for normal household activities. Limiting your use of water from showers, sinks, dishwashers, and washing machines can help reduce excessive flow that can overload lift stations.

    Thank you.

  • 15 Sep 2017 10:00 AM | Anonymous

    Sr. Communications Coordinator, Steven CalamusaOrlando Utilities Commission

    Hurricane Irma Restoration Update - 9:15 a.m., Sept. 15

    Good morning, neighbors – I’m back with another update. We have about 14,000 customers remaining without power. Last night’s storms caused delays, as our crews were required to stop working and take cover, but we’re still aiming for the majority of customers to be restored by 10 p.m. We will work through the weekend to restore individual outages, including customers with damaged weather heads and meter bases. More on that below. 

    Crews continue to trim trees, work on the lateral and service lines within neighborhoods, and repair damage to substations. 

    I have to reiterate that if your weather head or meter base are damaged, we can NOT restore your power. The homeowner is responsible for having a licensed electrician repair these and contacting the City or County to inspect and permit before OUC can reconnect the service line. If our guys see damage, they will cut the service line, coil the wire, and leave a door hanger to let you know. You can use any licensed electrician you wish, but to help, we’ve provided a list of OUC-vetted preferred contractors at More on this at: 

    Thanks for your continued patience!

  • 14 Sep 2017 10:43 AM | Anonymous

    Sr. Communications Coordinator, Steven Calamusa, Orlando Utilities Commission

    Hi, Neighbors – 

    As of 9 a.m. today, we have about 29,000 customers remaining without power. Our original outage number on Monday was 145,000. Out-of-town crews en route to our area ran into some transportation issues yesterday due to heavy traffic and river flooding on main arteries, so we ran a bit behind. Our crews worked through the night to catch up. We still target 10 p.m., Friday for a complete system restoration. 

    As I said yesterday, we’ve restored our main feeders that provide power to large amounts of people. If you’re still out after feeder restoration, that means there’s damage further down the line. After feeder restoration, you’ll notice restoration rates slow a bit because the repairs get a bit more granular. Now, we’re dealing with lateral lines closer to and within neighborhoods, as well as repairs to transformers which feed power to about four homes each. 

    Some areas, like College Park, have an incredible amount of tree damage. These large trees must be trimmed and moved before our line techs can remove downed lines and make repairs. 

    Also, keep in mind that if the weather head and/or meterbase on your home is damaged, our guys will NOT be able to restore you. These items have to be repaired by a licensed electrician and inspected by the City or County first. This is the homeowner's responsibility. If we notice damage to these items, we typically disconnect the service line to your home and coil it until repairs are made. 

    More on this here: 

    Many thanks for your continued patience, and if you see our crews in the field, give them a thumbs up…they’re working hard!

  • 14 Sep 2017 10:42 AM | Anonymous

    Generator Safety

    On behalf of Orange County Mayor Teresa Jacobs, we ask for your immediate attention and assistance with the following safety-critical and time sensitive request. 

    Particularly, as so many individuals are still without power, generator use will continue to be widespread. Your assistance would be sincerely appreciate it. In addition to your television broadcast, we are urgently requesting that you share this information via social media as well. In as many ways as possible, we want residents to receive this safety update.

    Generator tips: 

    • Generators should only be used in well-ventilated locations OUTSIDE at least five feet away from all doors, windows and vents 

    • Never use a generator in an attached garage, even with the door open 

    • Place generators so exhaust fumes can’t enter the home through windows, doors or other openings; the exhaust must be directed away from the building 

    • Uses carbon monoxide detectors

  • 13 Sep 2017 2:53 PM | Anonymous

    Per the recorded message, OUC expects to have all customers restored by 10pm Friday.

  • 13 Sep 2017 2:52 PM | Anonymous

    Lake Advisory Issued for Hurricane Irma

    As a reminder, The City of Orlando has issued a Lake Advisory for all lakes for the duration of Hurricane Irma and directly afterwards. Due to the storm, there is a high potential for water contamination, sewer overflows, active wildlife and other safety concerns. Take extreme caution around all waterways during this time. As a safety precaution, the City is advising that water contact activities in City of Orlando lakes cease until further notice. We encourage our residents to sign up for lake alerts to stay informed and connected to information about our waterways.

  • 13 Sep 2017 2:52 PM | Anonymous
    City of Orlando - LAKE ALERT for Lake Formosa

    September 12, 2017


    To address citizen concerns related to water quality, the Stormwater Section has developed a public information system, "Lake Alert," to provide seasonal and localized warnings (and updates) for City of Orlando lakes. An announcement has been provided below regarding the lake(s) where water quality has been a concern.

    Type of water quality concern: Possible elevated fecal coliform counts due to a sanitary sewer overflow from private lift station

    Location: S Lake Formosa Avenue, near the intersection of Haven Drive

    Cause:  Pump failure from a private sanitary lift station. Discharge amount in street and stormwater system = 15,000 gallons of sanitary waste

    City Response:  City Water Reclamation staff assisted with stopping the overflow by closing valves at various locations on private property. The City also assisted by removing the lift station contents so that immediate repairs could be made by the contractor in a timely manner. Cleanup of the impacted area is scheduled to occur tomorrow by a private contractor. Warning Signs were placed on the bike path bridge, shoreline of Mennello Museum of American Art and Lake Rowena Park.

    As a health precaution, the City is advising that water contact activities cease until further notice, including irrigation. City Stormwater personnel will collect bacteria samples on a routine basis. Once bacteria counts drop to acceptable State Water Quality Standards, the Lake Alert Hotline number and the City's Lake Alert website will be updated.

    Public Notification – Please continue to call the Lake Alert number, 407.246.2220, for the most up-to-date information regarding your lake. During weekdays, the City's Lake Alert website, will also have the latest information.

  • 13 Sep 2017 2:51 PM | Anonymous

    September 13, 2017 – ORLANDO, FL – The City of Orlando would like to share some important information as Hurricane Irma storm recovery continues. 


    The City of Orlando’s water reclamation system is working overtime and experiencing high water flow due to Hurricane Irma.  

    Because of this, the City is urging residents and businesses to minimize water use at home and offices to reduce the risk of sewer system backups.  

    This includes the use of dishwashers, sinks, washing machines, showers, and toilets.  


    City contractors have started removing debris from roadways and public right-of-ways to ensure the safety of vehicle and pedestrian traffic. This process is expected to take several days to complete.   

    Debris pickup for residential and commercial yard debris is expected to begin next week. Due to the large amount of debris, we ask residents to please be patient as cleanup crews cycle throughout the City to pick up yard debris.   

    Debris should be placed at the curb and not in the streets or blocking sidewalks.  Items placed in the street can block access for solid waste trucks and clog storm drains.  

    It is very helpful if customers can separate vegetative debris (tree limbs and yard waste) from building/construction materials (fencing, drywall and shingles).   


    Orange County has opened several sites for debris drop off.  City of Orlando residents may bring only vegetative (trees/yard waste) debris to one of these 10 locations daily from 7 a.m. to 7 p.m. Residents will need to provide proof of Orange County address to gain access.  

    Debris drop-off sites are:  

    • Barnett Park - 4801 West Colonial Drive  

    • Conway Water Treatment Plant - 3590 Manatee Street  

    • Cypress Grove Park - 290 Holden Avenue 

    • Fort Christmas Park -1300 Fort Christmas Road  

    • Harrell Road - 8503 Trevarthon Road 

    • Meadowoods Park - 1751 Rhode Island Woods Circle 

    • NW Water Treatment Plant - 701 West McCormick Road 

    • Rose Place Park - 8200 Old Winter Garden Road 

    • Across from Eastern Regional Park - 3800 South Econlockhatchee Trail 

    • West Beach Park Addition - 9227 Winter Garden Vineland Road 



    • 370 trees down and blocking streets 

    • 70 involve power lines, which we are working with OUC to address 

    • 45% of city roadways with tree blockage have been cleared 


    • Over 500 reports of structural and electrical damage to homes or businesses. 

    • It’s important that this type of damage be reported to the Citizen Information Line (407.246.HELP) so that a City inspector can assess the damage and the City has proper documentation of the damage. 


    • 162 intersections reported as damaged or without power.  

    • 78 of these signals are damaged 

    • Residents are reminded that an intersection with a broken signal should be treated as a four-way stop. 


    • 8 Neighborhood Centers are open for child care from 8 a.m. – 6 p.m. 

    • Callahan Center 

    • Citrus Square 

    • College Park 

    • Ivey Lane 

    • Jackson Center 

    • Rosemont 

    • Dr. Smith Center 

    • Wadeview 

    • Parents must bring a lunch and snacks for their kids. 

    • Recreation and community centers not listed here will be closed until power is restored. 


    • Parks: 

    • All parks open for normal operating hours 

    • 3 closed due to on-going cleanup efforts 

    • Wadeview Park 

    • Langford Park 

    • Dickson Azalea Park 

    • Closed Public Park Restrooms 

    • 2 open: 

    • Park of Americas, Lake Eola 

    • Some restrooms at Bill Frederick Park 

    • All other public park restrooms are closed 

    • Decisions to open other restrooms will be on an individual basis as conditions allow. 

    • All 3 off-leash dog areas are open:  

    • Park of Americas 

    • Lake Druid 

    • Constitution Green  

    • The City urges everyone to be cautious and take note of on-going cleanup efforts.  If anyone notices an unsafe condition in a park, please call the Parks Division at 407-246-2283 or the Facilities Hotline at: 407-246-3860. 

    • Leu Gardens is expected to be closed for at least week due to extensive damage to the grounds. Please contact Leu Gardens at 407.246.2620 regarding scheduled events. 


    • Wednesday, September 13  - City of Orlando offices and services have resumed normal hours of operation 

    • The City’s Emergency Operations Center remains at a Level 1 Full Activation. 


    Citizen Information Line  

    • Open today, Wednesday, September 13 from 8 a.m. to 5 p.m.  

    • Residents should call 407.246.HELP (4357) to report damage, downed trees, traffic lights that are out and get information. 

    • 1,447 calls received to date 

    • 800 calls from City of Orlando residents 


    Residents can continue to get updates from the City on Hurricane Irma recovery from the City of Orlando through Social Media at: 

    • City of Orlando Twitter account: @citybeautiful 

    Additional updates and information on the City of Orlando Emergency Operations Emergency Status will be posted on the City’s website at: 

  • 08 Sep 2017 11:05 AM | Anonymous

    Hurricane Irma Update

    As you continue to get prepared for Hurricane Irma, the City of Orlando wants to help you stay informed. 

    Solid Waste The City will suspend residential garbage, recycling and yard waste pick up starting Sunday, September 10 through Monday, September 11. 

    Following Hurricane Irma, depending on weather and road conditions, the City will work to pick up missed garbage and recycling collections on Wednesday. We will continue to provide updates throughout the storm on garbage and recycling schedules. 

    The City is asking residents to help us prevent flooding by not placing tree trimmings or any type of loose waste or yard debris at their curb. During a severe weather event, these items can clog storm drains which may result in flooding of property and/or the street. 

    Sandbag Distribution The City of Orlando will be distributing sandbags Friday, September 8. Residents must arrive at one of the sandbag locations by 4:45 p.m. We have a limited supply of bags so if you have your own bags to fill (40-pound capacity), please bring them with you. Shovels are provided, but please bring a passenger to help fill the bags so more residents can be served.

    Residents must show proof of residence and will be given 10 bags per address. Locations for sandbag distribution are as follows – • Camping World Stadium, access is off Tampa Avenue • City of Orlando Streets and Stormwater Division, 1010 Woods Avenue Parking 

    Garage Fees Waived The City will waive parking fees for the following parking garages beginning at 8 a.m. on Saturday, September 9, for any resident who would like to park a car in a covered garage. 

    • Central Blvd Garage (53 West Central Boulevard) 

    • Jefferson Garage (62 West Jefferson Street) • Orange County Administration Garage (300 Liberty Avenue) 

    • Library Garage (112 East Central Boulevard) 

    • Centroplex 1 (441 Revere Street) 

    All cars should be removed by 8 a.m. Tuesday, September 12, dependent on weather and road conditions. 

    Recreation and Community Center Closures All City of Orlando Community Centers, Recreation Centers and Pools will close Friday, September 8 at 5 p.m. and remain closed through Monday, September 11. 

    Additionally all sporting and event activities and scheduled programs have been canceled at the City’s Recreation Centers, Community Centers, Parks and Recreation Facilities starting Saturday, September 9 through Monday, September 11. 

    City Operations City of Orlando services will remain open on Friday, September 8 and operate normal business hours. 

    The City of Orlando’s non-essential offices and services, including City Hall, will close Monday, September 11. 

    Stay Informed For updates on City services and resources, visit

    To get tips on hurricane preparedness, visit 

    You can also stay informed and get information from the City of Orlando through social media on: City of Orlando’s 

    Facebook page: 

    Spanish – 

    City of Orlando’s Twitter account:

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